Privacy Policy

Last updated: January 23, 2025

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Subscribe to our newsletter
• Request a quote for our web design or digital marketing services
• Engage with us on social media platforms
• Participate in surveys or promotional activities

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Project requirements and preferences
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website or search terms
• Device information (screen size, device type)

2. How We Use Your Information

Digital Wizards uses the collected information for various purposes, including:

• Service Delivery: To provide, maintain, and improve our web design, development, and digital marketing services
• Communication: To respond to your inquiries, send project updates, and provide customer support
• Marketing: To send you newsletters, promotional materials, and information about our services (with your consent)
• Analytics: To analyze website usage patterns and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and other security threats

3. How We Share Your Information

Digital Wizards does not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Hosting and cloud storage providers
• Email marketing platforms
• Analytics services (such as Google Analytics)
• Payment processors
• Customer relationship management (CRM) systems

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

Digital Wizards implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure server environments
• Regular security assessments and updates
• Access controls and employee training
• Data backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

Correction and Update

You can request that we correct or update inaccurate or incomplete personal information.

Deletion

You may request that we delete your personal information, subject to certain legal limitations.

Opt-Out

You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

Data Processing Restrictions

You may request that we restrict the processing of your personal information in certain circumstances.

7. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. Digital Wizards is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Digital Wizards does not knowingly collect personal information from children under the age of 13. If we discover that we have collected information from a child under 13, we will promptly delete such information. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be stored and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally, including the use of standard contractual clauses and other legally recognized transfer mechanisms.

10. Data Retention

Digital Wizards retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods vary depending on the type of information and the purpose for which it was collected:

• Client project information: Retained for the duration of the project plus 7 years for business records
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Typically retained for 26 months
• Support communications: Retained for 3 years after resolution

11. Updates to This Privacy Policy

Digital Wizards may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

13. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws, including:

• The right to know what personal information we collect and how it is used
• The right to delete personal information
• The right to opt-out of the sale of personal information (note: Digital Wizards does not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.

14. European Union Privacy Rights

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the rights mentioned in Section 6 above. Our lawful basis for processing your personal information includes:

• Consent (for marketing communications and cookies)
• Contract performance (for service delivery)
• Legitimate interests (for analytics and business operations)
• Legal compliance (for record-keeping requirements)